If there’s anything I’ve loved and learned while working in Customer Support, it is the art of true customer service. I’ve surgically dissected the pieces of customer communications today, and why our communications with customers are the bloodline to any business. Customer Support/Service positions are the front lines of a company, and how they communicate with customers will be the biggest bite a customer will want to chew on. It’s important to leave a great taste in their mouth with the very essence of the company they’re working with. For more on the Anatomy of a Customer Service email, click here.
Below are my snippets and representations of great customer service emails while working at Partners N Promotion. I confidently take pride in my communications with customers, even when they’re upset, or know I have to be the bearer of bad news. I want each customer to have an experience they’ll remember, and I truly understand how vital it is to providing unprecedented customer service. I literally get excited about it!
“As Shayne’s direct supervisor I am continually impressed by her willingness and desire to support the Organization’s mission. She has always gone above and beyond expectations and sets a great example for others. She is friendly, outgoing, and energetic and creates a positive and welcoming environment in our community.” David Swarts Executive Director at VegLife…
“Shayne Storey was a Virtual Assistant for my course creation business. She managed the onboarding of clients, my social media acounts, my calendar, and my inbox. I highly recommend her!” Lindsay Padilla CEO at Padilla Consulting, LLC