The Anatomy of a Customer Service Email

The Anatomy of a Customer Service Email

Customer Support

We live in the age of technology and information, where communications from across the globe can take place within a matter of seconds. Although it quickly connects us, it can also feel more isolating all at the same time. Communicating with customers via email is typically easier, and less stressful, than a voice-to-voice phone call, but it also provides a platform for customers to comfortably release more frustrations than they may typically over the phone. Despite the headaches we sometimes get reading an email from an angry customer, we have to remember that every customer service email is an opportunity to build a stronger relationship. Email and Live Chat (especially Social Media) supersede phone calls today, so let’s dissect the anatomy of what written responses should look like, even for the most upset of customers.

Being a Voice for Animals in Kansas City

Food for Thought, vegan

There are three things I value in life—in my work and freetime—and though I’m not perfect, I do strive to achieve these attributes daily. They include (1) being more than just a listener, (2) clarity, transparency, and integrity, and (3) opportunities that educate and help others.


7 Tips to Help With Job Search Discouragement & Rejection

Food for Thought, Part of the Journey, Words of Wisdom

Let’s face it, searching for your dream job can be super challenging. Rejection sucks! With it comes a rollercoaster of emotions. It’s honestly another full-time job! There’s a lot of time spent doing the same thing over and over again only to never hear back, or be told, “…at this time we’ve decided to go with another candidate.” So how the hell do we keep from getting discouraged during the process? Here are 7 tips that are sure to help you:

My Current Grind

Creating Adventures, Food for Thought, Part of the Journey, Words of Wisdom

“Give me six hours to chop down a tree and I will spend the first four sharpening the axe.” —Abraham Lincoln

To begin by saying I’m on quite the adventure right now would be yet another understatement. Peter Pan says that to live would be an awfully good adventure, and he sure is right. My current grind says a lot about the adventure I’m trekking, and what it means for my future.