The Anatomy of a Customer Service Email

The Anatomy of a Customer Service Email

Customer Support

We live in the age of technology and information where communications from across the globe can take place within a matter of seconds, and although it connects us, it can also feel isolating at the same time. Addressing customers online makes it ideal for businesses to expand their reach, but it’s also easier for customers to submit their questions and frustrations. Despite the headaches we get receiving excessive amounts of upset emails, we have to remember that every customer service email is an opportunity to build a stronger relationship. Email and Live Chat (especially Social Media Biz Pages) supersede phone calls today, so let’s dissect the anatomy of what written responses should look like.